Without Active Coverage (Subscriber) from a Medical Plan
The following message appears when a subscriber does not have active coverage from a medical plan:
JSON Eligibility Object | Description |
---|---|
json { "errors": [ { "field": "subscriber", "description": "Invalid/Missing Subscriber/Insured Name", "followupAction": "Please Correct and Resubmit", "location": "Loop 2100C" }, { "field": "AAA", "description": "Transaction contained a AAA rejection" } ] } | The Eligibility response shows a Missing Subscriber result, indicating that they are not covered by an insurance policy. This example shows that the subscriber object contains the error in the request.Mistakes and typos in other fields in the subscriber object may trigger this error, so check all fields submitted in the subscriber object to ensure another issue did not trigger this result. |
Updated 7 months ago