Attachments Retrieval FAQs

What payers are available for sending attachments electronically?

Refer to payer connections for latest information. And for payer connection details, see npd or cap.

Do I have to use PayerID values or can I use CPID values to send the claim?

Submitters can use either value.

What types of file formats are supported?

Please see Batch File Formats Supported and File Types Supported.

Are there file size limitations?

275 supports each document of up to 64 MB. But through the API, we allow up to 100 MB.

Can I send more than one document?


How are the claim and the attachments linked together?

Using the PWK06 and TRN02 values in the batch files or the Attachment ControlNumber.

Does Change Healthcare try to match the claim and attachments?

Yes, there is information in the PWK segment of the claim that would match that of the attachment.

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