Response Contents - Professional Claims

Metadata for troubleshooting

Our Medical Network APIs support a significant troubleshooting feature called metadata. For more information, see Metadata for troubleshooting.



API users need not enable this capability; it is automatic and has no effect on information in any medical transaction. If you encounter any issues with a transaction and need to work with Optum technical support, give the values provided in the meta object to the Optum representative.

Claim response information

The primary elements of a medical claims submission response consist of the aforementioned meta object, and a claimReference object. It contains a number of tracking values. Please see example in ClaimReference Field in Submission Response.

The first response you get back from the clearinghouse does not indicate whether the claim is being paid; it indicates that the clearinghouse has accepted the claim and is getting ready to forward it to the payer.
claimReference is the response's main object.

Key values of claims response

Key ValueDescription
customerClaimNumberAn additional claim tracking number assigned by the Change Healthcare clearinghouse.
submitterIdDescribes the entity that submitted the claim. Value is in Loop 1000A, element NM109.
patientControlNumberEchoes the Patient controlNumber back from the original request.
timeOfResponseDate and time of the response from the clearing house.
formatVersionDescribes the X12 EDI version to which the claim confirms.
claimType "PRO" for Professional.
"INST" for Institutional.
rhClaimNumberUnique claim number to track the claim at the Change Healthcare clearinghouse. You can use this value to search for the claim in ConnectCenter and check for updates.