Troubleshooting and Support
Requesting Help
If you are in need of assistance, please engage the Support Team with specific questions you may have at [email protected] and please include the following information:
| Email Information | Required | Optional |
|---|---|---|
| Customer Name | X | |
| SubmitterId (TPG) | X | |
| A brief problem statement | X | |
| API Endpoint* | X | |
x-optum-trace-id response header* | X | |
tradingPartnerServiceId or chcPayerId | X | |
| Request/Response | X | |
| Supporting Documents (i.e. enrollment documents, copy of insurance cards) | X |
*Required if inquiring about submitted transaction(s)
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Updated 30 days ago