An enterprise security mandate requires database changes, resulting in downtime for Optum Real APIs (no request or response) and the Optum Real API subscription workflow on the AI Marketplace. (see notice that was sent out notifying of this downtime)
Planned Downtime Notice - Optum Real API Downtime
Dear Optum Real Medical API client,
We have scheduled the following downtime for all APIs in the Sandbox and Production environments. Please be aware that the APIs will be unavailable during this time. No action is needed on your part.
All Optum Real Medical APIs - Sandbox
Start date/time: Tuesday, Feb. 24, 2026, 8:00 p.m. CT
End date/time: Wednesday, Feb. 25, 2026, 1:00 a.m. CT
Systems available: No
Client changes needed: No
All Optum Real Medical APIs - Production
Start date/time: Friday, Feb. 27, 2026, 8:00 p.m. CT
End date/time: Saturday, Feb. 28, 2026, 1:00 a.m. CT
Systems available: No
Client changes needed: No
Potential breaking change - Real Pre-Service eligibility API
Dear Optum Real Medical API client,
This is to notify you of upcoming changes to the Real Pre-Service Eligibility API which may require action on your part. Please evaluate to determine if this is a breaking change for your organization.
With this update, the following response elements will be removed from the Real Pre-Service Eligibility API response. These elements were previously marked as 'depricated' in the schema and are now being formally retired.
• primacyStatus in CoordinationOfBenefits
• The limitationInfo.message in the following sections: Copay, Coinsurance, Deductible, Benefits Allowed, Benefits Remaining
The following downtime has been scheduled to deploy this change. Please note, all other APIs will be available during this time.
Real Pre-Service Eligibility API – Sandbox
Start date/time: Tues. March 24, 2026, 11:00 p.m. CT
End date/time: Wed. March 25, 2026, 1:00 a.m. CT
Real Pre-Service Eligibility API - Production
Start date/time: Thurs. March 26, 2026, 11:00 p.m. CT
End date/time: Fri. March 27, 2026, 1:00 a.m. CT
Systems available: No