ClaimBenefits

• MISSING_REQUIRED_FIELD
  • Missing mandatory header field: XXXXX
  • Missing mandatory requestField: XXXXX
• INVALID_FIELD
  • Invalid field: XXXXX
  • Missing or invalid information: XXXXX
• INTERNAL_SERVER_ERROR
  • An unexpected error occurred while processing the request
• BAD_USER_INPUT
  • Variable "$benChkInput" got invalid value { beneficiaryId: "123456", dateOfBirth: "1976-08-27", firstName: "", lastNamee: "", groupNumber: "NMOFEX", familyIndicator: "Y", serviceStartDate: "2024-01-20", serviceEndDate: "2024-01-20" } at "benChkInput.beneficiaryDetail"; Field "lastNamee" is not defined by type "BeneficiaryDetailInput". Did you mean "lastName" or "firstName"?

• VALIDATION_FAILED
  • Invalid format: dateOfBirth
  • Invalid format: Service Start Date
  • Invalid format: Service End Date
  • Need additional inputs to perform the search
  • Invalid Coverage type
  • Incorrect Timeline indicator. Allowed values - 1,2,3,4.
  • Start Date must be within 6 years and End date should not exceed more than 1 year.
  • Last Date of Service must be on or after the First Date of Service.
  • Provider LastName Missing.
  • One of Provider NPI, Provider Tax ID, or Provider MPIN must be provided
  • Start Date must be within 7 years and End date should not exceed more than 1 year.
  • Search by name and DOB is not allowed for AARP members. Please enter a member ID to proceed.
  • Bad request - Your search period is greater than 12 months.
  • Platform not supported for the consumer.
  • Missing serviceStartDt. serviceStartDt and serviceEndDt are required to proceed with the search.
  • Missing serviceEndDt. serviceStartDt and serviceEndDt are required to proceed with the search.
  • To check eligibility and benefit information for USHG please visit https//provider.ushealthgroup.com or call 866-745-8744 to speak with a customer service representative.
  • Missing Group Number. Group Number is required to proceed with the search.
  • Missing Plan Benefit Type. Plan Benefit Type is required to proceed with the search.
  • Missing Plan Business Division Code. Plan Business Division Code is required to proceed with the search.
  • Missing Network ID. Network ID is required to proceed with the search.
  • Missing Plan Code. Plan Code is required to proceed with the search.
  • Missing Plan Variation Code. Plan Variation Code is required to proceed with the search.
  • Missing Plan Product Code. Plan Product Code is required to proceed with the search.
  • Missing IPA Number. IPA Number is required to proceed with the search.
  • Missing Source System Code. Source System Code is required to proceed with the search to get delegatedInfo.
  • Missing serviceStartDt or serviceEndDt. serviceStartDt and serviceEndDt are required to proceed with the search.
  • FirstName, LastName, MemberId and DateOfBirth is mandatory when Policy number is available.
  • Member not found.
  • Member not found – Empty response from Identity backend service.
  • Member not found - Partial response.
  • Member not found - Policy unavailable.
  • Member not found - No Data Found in backend service.
  • Member not found - No Data found for the selected date range search.
  • Multiple Member found - Please refine your search.
  • Query Validation Error.
  • No member found.
  • No Policy found in the given date range.
  • This plan is administered by a different payer. The payer ID is {payer ID}. (Non-AARP)
  • This plan is administered by a different payerId. (For AARP)
  • Member not found - General Exception.
  • Found Multiple Identity API Identifier.
  • This plan is administered by USN01.Please confirm Payer Name/Payer ID and resubmit your request for quickest results.
• MISSING_REQUIRED_FIELD
  • Missing mandatory header field:XXXXX
  • Missing mandatory required field:XXXXX
• INVALID_FIELD
  • Invalid date format, please submit yyyy-MM-dd format
  • unsupported Payer ID,please verify and re-submit
• INTERNAL_SERVER_ERROR
  • System Unavailable at this time. Please try again later
• BAD_USER_INPUT
  • Variable "$benChkInput" got invalid value { beneficiaryId: "123456", dateOfBirth: "1976-08-27", firstName: "", lastNamee: "", groupNumber: "NMOFEX", familyIndicator: "Y", serviceStartDate: "2024-01-20", serviceEndDate: "2024-01-20" } at "benChkInput.beneficiaryDetail"; Field "lastNamee" is not defined by type "BeneficiaryDetailInput". Did you mean "lastName" or "firstName"?

• VALIDATION_FAILED
  • Invalid transaction id
  • One of the mandatory field(s) is passed as blank in the request
  • No Policy Found
  • No Members Found.
  • Invalid benefitId.
  • B360 Summary Benefit Categories not found.
  • Benefit Category not found.
  • The date is not in a valid format. Please enter it in the yyyy-MM-dd format
  • Bad request or missing required parameters in request
  • No unique member found and unable to derive platform
  • Multiple Members Found. Please refine Search
  • Unknown or unsupported Platform. Please review your search criteria, including the Payer Name/Payer ID, and try again
  • No members found for the given Member ID and Date of birth
  • UHG Employee data - no access allowed to UHG intake user
  • UHG Employee data - no access allowed to UHG internal user
  • Please contact the United HealthCare Global customer service number on the back of the member's ID card or at 800-718-1293
  • Bad request - missing mandatory attributes
  • Invalid NPI
  • Invalid TIN
  • Bad request or Internal server error while fetching consumer data
  • Bad request, blocked payer, dynamic error message from exception
  • Bad request, blocked Cirrus payer, dynamic error message from exception
  • This plan is administered by USN01. Please confirm Payer Name/Payer ID and resubmit your request for quickest results
  • Dynamic error response from response body, related to bad request
  • Invalid provider information
  • Last Date of Service must be on or after the First Date of Service
  • Multiple patients found for the given search criteria. Please enter the patient's Member ID number to get a unique result
  • Date of Birth must be on or before the Date of Service
  • Your search exceeds the date of service parameters for this plan. Plans are required to respond back for at least 18 months in the past and until the end of the current month. Please revise your Date of Service selections
  • The date of birth you entered does not match our records. Please review your search criteria, including the Payer Name/Payer ID, and try again
  • Please enter a valid Member ID
  • A duplicate record was found, please change your search type to include the patient's first name
  • Your search returned no results. Please review your search criteria, including the Payer Name/Payer ID, and try again
  • A duplicate record was found, please change your search type to include the patient's first name or member ID
  • Member eligibility is currently on hold and we are unable to process your request at this time. Please try again later
  • An unexpected system error occurred while processing your request, please try your search again
  • This plan is administered by a different payer. The payer ID is <payer ID>. (Non-AARP)
  • This plan is administered by a different payer. (For AARP)
  • Last Date of Service must be on or after the First Date of Service
  • Multiple members found in the retrigger response
  • No active policy found in the retrigger response
  • No data found for the given NPI/TIN Combination
  • Member was found, but there is no active coverage for the searched Dates of Service. Please enter new Dates of service and resubmit
  • No matching Benefits found for searched phrase
  • The date is not in a valid format. Please enter it in the yyyy-MM-dd format.
• PARTIAL_DATA_RECEIVED
  • Your search returned no policies; however, policies were found outside of the entered date range. Please update the service dates and try again
• MISSING_REQUIRED_FIELD
  • Missing mandatory header field: XXXXX
  • Missing mandatory required field: XXXX
• INVALID_FIELD
  • Invalid date format, please submit yyyy-MM-dd format
• INTERNAL_SERVER_ERROR
  • System Unavailable at this time. Please try again later
• BAD_USER_INPUT
  • Variable "$benChkInput" got invalid value { beneficiaryId: "123456", dateOfBirth: "1976-08-27", firstName: "", lastNamee: "", groupNumber: "NMOFEX", familyIndicator: "Y", serviceStartDate: "2024-01-20", serviceEndDate: "2024-01-20" } at "benChkInput.beneficiaryDetail"; Field "lastNamee" is not defined by type "BeneficiaryDetailInput". Did you mean "lastName" or "firstName"?

• VALIDATION_FAILED
  • Invalid transaction id
  • One of the mandatory field(s) is passed as blank in the request
  • No Policy Found
  • No Members Found.
  • Invalid benefitCode.
  • B360 Detail Benefit Section not found.
  • Benefit Category not found.
  • The date is not in a valid format. Please enter it in the yyyy-MM-dd format.
  • Additional coverage response failure
• MISSING_REQUIRED_FIELD
  • Missing mandatory header field: XXXXX
  • Missing mandatory required field: XXXXX
  • Either of Member data attributes or eligibilityTransactionId is required input
• INVALID_FIELD
  • Invalid date format, please submit yyyy-MM-dd format
• INTERNAL_SERVER_ERROR
  • System Unavailable at this time. Please try again later
  • Stargate level Authorization failure.
• BAD_USER_INPUT
  • Variable "$benChkInput" got invalid value { beneficiaryId: "123456", dateOfBirth: "1976-08-27", firstName: "", lastNamee: "", groupNumber: "NMOFEX", familyIndicator: "Y", serviceStartDate: "2024-01-20", serviceEndDate: "2024-01-20" } at "benChkInput.beneficiaryDetail"; Field "lastNamee" is not defined by type "BeneficiaryDetailInput". Did you mean "lastName" or "firstName"?

• GRAPHQL_VALIDATION_FAILED
  • Cannot query field on type
• GRAPHQL_PARSE_FAILED
  • Syntax Error: Unexpected }

Authentication failed: Invalid or expired token

Internal server error - Problem occurred on the server

504 Gateway Time-out