Documents possible error codes, including code values, messages, and troubleshooting guidance.
| Status Code | Error Description | Message Example | Notes |
|---|---|---|---|
DENTATT_001 | An unexpected error prevents the completion of this request. Please try again. If the problem persists, please contact customer support. | Service.genericError | |
DENTATT_XXX | Submitter ID is required. | Required.req.submitterId | |
DENTATT_XXX | Billing provider tax ID is required. | Required.req.billingProviderTaxId | |
DENTATT_XXX | Billing provider tax ID does not match required format. | Pattern.req.billingProviderTaxId | |
DENTATT_002 | Attachment control number is required. | Required.req.attachmentControlNumber | |
DENTATT_003 | Attachment control number must be a 24-character hexadecimal string. | Pattern.req.attachmentControlNumber | |
DENTATT_004 | Claim ID is required. | Required.req.claimId | |
DENTATT_005 | Claim ID exceeds maximum length of 50 characters. | Pattern.req.claimId | |
DENTATT_006 | Payer ID is required. | Required.req.payerId | |
DENTATT_007 | Payer ID must be exactly 5 alphanumeric characters. | Pattern.req.payerId | |
DENTATT_008 | Provider NPI is required. | Required.req.providerNpi | |
DENTATT_009 | Provider NPI failed checksum validation. | Checksum.req.providerNpi | |
DENTATT_010 | Provider NPI must be exactly 10 digits. | Pattern.req.providerNpi | |
DENTATT_011 | Date of service is required. | Required.req.dateOfService | |
DENTATT_012 | Date of service does not match required format. | Pattern.req.dateOfService | |
DENTATT_013 | Patient date of birth must be in YYYY-MM-DD format. | Pattern.req.patientDateOfBirth | |
DENTATT_014 | Patient last name does not match required pattern. | Pattern.req.patientLastName | |
DENTATT_015 | Patient first name does not match required pattern. | Pattern.req.patientFirstName | |
DENTATT_016 | Member ID does not match required pattern. | Pattern.req.memberId | |
DENTAL_017 | Attachment IDs list is required. | NotNull.req.attachmentIds | |
DENTATT_018 | Attachment ID must be either a 12-character hexadecimal string or prefixed format (XXX#xxxxxxxxxxxx). | Pattern.req.attachmentId | |
DENTATT_021 | The authorization header is required to access this API and its resources. | Missing.req.header.authorization | |
DENTATT_022 | The user info header is required to access this API and its resources. | Missing.req.header.userInfo | |
DENTATT_101 | Cannot add file to a closed attachment. | Attachment.req.addFile.attachmentClosed | |
DENTATT_102 | Cannot add file to an archived attachment. | Attachment.req.addFile.attachmentArchived | |
DENTATT_105 | Multiple attachments found when only one was expected. | Attachment.req.attachments.find.multiple | |
DENTATT_106 | Comprehensive attachment request timed out. | Attachment.req.comprehensive.timeout | |
DENTATT_107 | File to delete not found in attachment. | Attachment.req.deleteFile.fileNotFound | |
DENTATT_108 | Cannot delete file from a closed attachment. | Attachment.req.deleteFile.attachmentClosed | |
DENTATT_109 | Cannot delete file from an archived. | Attachment.req.deleteFile.attachmentArchived | |
DENTATT_110 | Claim ID does not match the attachment's claim ID during completion. | Attachment.req.complete.claimId.mismatch | |
DENTATT_111 | Requested attachment IDs are not associated. | Attachments.req.searchAttachments.containerMismatch | |
DENTATT_112 | All member metadata fields must be provided if any are provided. | Attachments.req.memberMetadata.missing | |
DENTATT_200 | Retry attempts exhausted while retrieving attachment. | DataService.attachments.find.retryExhausted | |
DENTATT_201 | Attachment not found. | DataService.attachments.find.notFound | |
DENTATT_300 | Access Forbidden. | UserAccess.policy.notfound | |
DENTATT_301 | Access Forbidden. | UserAccess.policy.missingrequired | |
DENTATT_302 | Access Forbidden. | UserAccess.permission.denied | |
DENTATT_400 | File Management Service encountered an error. | FileManagement.service.error | |
DENTATT_401 | File Management Service will not accept the provided file ID. | FileManagement.fileId.error | |
DENTATT_402 | Unable to parse response from File Management Service. | FileManagement.response.parse.failed | |
DENTATT_403 | Failed to upload file to File Management Service. | FileManagement.upload.failed | |
DENTATT_404 | Failed to download file from File Management Service. | FileManagement.download.failed | |
DENTATT_405 | Failed to delete file from File Management Service. | FileManagement.delete.failed | |
DENTATT_406 | Failed to list files from File Management Service. | FileManagement.list.failed | |
DENTATT_407 | File Management Service returned null response. | FileManagement.response.validation.null | |
DENTATT_408 | File Management Service response failed validation. | FileManagement.response.validation.failed | |
| DENTATT_409 | Failed to retrieve file tags from File Management Service. | FileManagement.list.tags |