Coming Soon!!
What products does Optum Real Dental support?
Please see Overview.
Where can I find the supported payer list?
Find the currently supported Payer IDs by API capability.
Can I test Real Dental APIs before subscribing?
Yes, you can familiarize yourself with our APIs in a sandbox before integrating for real-time usage in your production environment. Please see Try our APIs in sandbox.
Can I subscribe to multiple Real Dental APIs in the production environment?
Yes, you can subscribe to one or more Real Dental APIs. The subscriptions will align to the same set of API credentials whether they are ordered at the same time or not.
Should I provide a federal tax ID for my organization?
Yes, when subscribing, you need to provide your organization’s federal tax ID to verify the information provided and process your subscription. Any incorrect federal tax IDs may cause issues with order processing.
Healthcare professionals: Please use your organization’s primary billing tax ID.
Revenue cycle management vendors, billing vendors and all other company types: Please use your organization’s primary tax ID, which is the employer identification number (EIN) under the Taxpayer Identification Number section on your organization’s W-9 form filed with the IRS. It is not the social security number or corporate tax ID from tax returns.
How can I test the Real Dental APIs in a lower environment after subscribing but prior to live implementation within my organization?
A: The sandbox can be used for both live and sample data testing. To test live data, please follow the instructions below.
-
After subscribing to an Optum Real Dental API and the order status is “subscribed” in your AI Marketplace account, you will receive credentials that allow you to access the sandbox. If you requested access to the sandbox prior to purchase, you can use the same set of credentials. You can find the status of your subscription by clicking “My Account” and checking your order history.
-
Please work with your API consultant to associate your provider TIN(s) with your account before sending live data to the sandbox environment.
-
Use your sandbox credentials to send live data to the sandbox environment for the subscribed API via your development platform only.
-
At this point, responses will be based on the live data submitted to the sandbox environment as opposed to sample data preloaded to the sandbox environment. However, you can query sample responses from the sandbox environment using an optional request header called “environment.” By placing the value “sandbox" in the optional header, the request will return sample responses.
IMPORTANT
Please do not submit PHI or PII data on the developer portal's Try It interface.
Can software vendors subscribe to the Real Dental APIs on behalf of their provider clients?
Yes. Once the API subscription is implemented, the software vendor's account administrator will be contacted for their provider clients' billing TINs so they can be associated with the active account subscription.
Can we perform live and mock data testing in the sandbox environment?
Yes, by subscribing and enrolling to our APIs, you can perform live and mock data testing in the sandbox environment. Please see live and mock data testing in sandbox environment.