What is an API?— and why does it matter in your office?

An API (application programming interface) is a digital bridge that helps different systems in healthcare talk to each other — instantly and automatically. Think of it like a messenger that delivers information between systems, giving physicians, nurses and staff access to the information they need without delays or extra steps.

In healthcare, APIs help ensure the right information (like patient eligibility or claim details) gets to the right place at the right time, without someone needing to manually look it up or send it.

This means:

• You’ll get data updates in real-time.
• Data inquiries will run automatically, and information will be delivered directly within your existing system, reducing administrative work like phone calls and data entry.
• You’ll have access to information - like patient details and correct codes - when and where you need it, improving claim accuracy and reducing denials.